Return Policy
ABSOLUTELY
NO RETURNS WITHOUT RETURN AUTHORIZATION NUMBER.
If you
return the product without Denver Guns and Ammo prior authorization, you agree to
relinquish all right and title to and waive all claims against Denver Guns and
Ammo
for credit related to such products
- A Return Merchandise Authorization (RMA) number
must be obtained from Denver Guns and Ammo prior to the return of any
merchandise by faxing or e-mailing RMA form to us
- All returns must be shipped freight prepaid by the
customer and double boxed with the RMA number displayed on the outside of
the shipping box along with the number of boxes shipped back.
- Products must be returned complete with original
parts and documentation along with the original manufacturer's
box/packaging.
- Where applicable, a fee up to 50% of the product
price may be applied for missing parts, documentation, and manufacturer's
box/packing.
- Items showing signs of misuse or consumer abuse
will not be accepted for return
- Ammunition, Firearms and heavy items are not
returnable and must be referred to the manufacturer for authorized warranty
repair unless damaged in shipping.
DEFECTIVE ITEMS
- Defective returns are eligible for EXCHANGE within
15 days from the date received. After 15 days, all products must be referred
to the manufacturer for authorized warranty repair. Large items, ammunition
and firearms are not returnable. Contact
manufacturer for the warranty repair or replacement.
- If defective item is no longer available, full
purchase price excluding shipping and handling will be refunded.
- If customer requests refund instead of the
exchange, re-stocking fee of 20% (or $5 minimum) will be charged and
shipping and handling will not be refunded.
NON-DEFECTIVE ITEMS
Non-defective products will not be considered for the return regardless of the reason.
It is your responsibility to determine compatibility and fitness for use. We do
not provide advice or recommendations on any products. Call manufacturer before
you place the order if you have any questions or to verify if product will work
for your application.
REFUSED
DELIVERY
If you
refused a delivery or if product is returned to us because you provided
un-deliverable shipping address, re-stocking fee of 20% (or $5
minimum) plus $15 refused delivery fee will be deducted from your payment and
shipping and handling will not be refunded.
NON-RETURNABLE ITEMS (unless damaged in shipping)
Large items,
ammunition and firearms – contact manufacturer for repair or replacement
For additional information regarding return policy, please contact Denver Guns
and Ammo Customer Service at cs@denverammo.com
By Mail:
Customer Service
PO BOX 620521
Littleton CO 80162
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